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Table of Contents
1. General Questions
2. Web
3. Mail
4. Domain Name
5. FTP
6. Troubleshooting
1. General Questions
1.1. What is the difference between
Unix accounts and Windows accounts? Unix provides secure
and reliable environment perfect for most of the hosting needs, but
sometimes you want to take advantage of some Windows applications
such as MS Access, ASP scripting. For that you might want to use NT.
1.2. How do I change my
billing information? Go to Billing->Billing Info menu,
and click the Change Billing Info button.
1.3. How do I change my
contact information? Go to Acct. Preferences->Contact
Info and edit your contact information.
1.4. I forgot my Miva password,
what should I do? There is no way to retrieve this password,
you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products,
Orders and other settings.
1.5. Can I accept credit
card on my site? Will it be secure? Yes, H-Sphere supports
secure transaction protocol, such as SSL.
1.6. What is SSL? The
SSL security protocol provides data encryption, server authentication,
message integrity, and optional client authentication for a TCP/IP
connection. Because SSL is built into all major browsers and web servers,
simply installing a digital certificate turns on their SSL capabilities.
1.7. I lost my password,
what should I do? Go to the control panel site. Click
on the link "forgot your password" right under the login box, and
follow the instructions.
1.8. What happens if I exceed
my data transfer limit? Any data transfer in excess of
plan threshold will be charged at the end of the billing period.
1.9. Can I purchase additional
disk space? Additional disk space can be purchased through
H-Sphere.
1.10. What happens if I
purchase additional products in the middle of the month? Any
additional resource purchases will be pro-rated accordingly. The charge
will be calculated based on the date when the resource was purchase
to the end of the billing cycle.
1.11. How do I open my
SiteStudio? You need to log into your control panel first,
then click the SiteStudio icon.
2. Web
2.1. How do I disable directory listings? To
disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled for
the Indexes setting.
- Click Submit .
- Click the Apply link to restart Apache with the new
settings.
3. Mail
3.1. I have difficulties in retrieving mail
using Netscape. I can't log into my mail account because the account
user name now takes the form of the full e-mail address. Write
mail server login name in the Netscape preferences with the % character
instead of the @ sign, e.g. login: username%domain.com
3.2. How do I pop in to pick up my virtual
domain email? Virtual domain users need to use the following
format for thier user name when popping in: user%virtual_domain_name
Eudora might require the following syntax: user%virtual_domain_name@pophost
Microsoft clients may take the following syntax: user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume
it is either a /etc/passwd user or a vpop user in ~vpopmail/users
or configured with "default domain".
3.3. I can't send mail with Outlook Express.
I get a rcpthosts error. Before you can send email using
your smtp server you need to set up outlook express to download email
from the same mail server using POP3. When the POP3 box is checked,
you can send emails within the next 15-30 minutes.
3.4. How do I get FormMail working? It's
a perl script. You need to add .pl as extention for CGI. You can find
it on the web options page.
4. Domain Name
4.1. What is a domain name? Domain
names are the familiar, easy to remember names for computers on the
Internet (such as internic.net). They correspond to a series of numbers
(called Internet Protocol numbers) that serve as routing addresses
on the Internet. Domain names are used generally as a convenient way
of locating information and reaching others on the Internet.
4.2. What does "register a domain
name" mean? The Internet domain name system (DNS) consists
of a directory, organized hierarchically, of all the domain names
and their corresponding computers registered to particular companies
and persons using the Internet. When you register a domain name, it
will be associated with the computer on the Internet you designate
during the period the registration is in effect.
4.3. How can I get a domain name
in .com, .net or .org? H-Sphere provides an easy way
to register .com, .net or .org domains.
4.4. What is involved in registering
a domain name in .com, .net or .org? To register a domain
name, you will be asked to provide the registrar you select with the
various contact and technical information that makes up the registration.
H-Sphere will guide you through the process, and will make it extremely
easy. H-Sphere will automatically contact the registrar, who will
then keep records of the contact information and submit the technical
information to a central directory known as the "registry." This registry
provides other computers on the Internet the information necessary
to send you e-mail or to find your web site. You will also be required
to enter a registration contract with the registrar, which sets forth
the terms under which your registration is accepted and will be maintained.
4.5. Will my name and contact
information be publicly available? Yes. Information about
who is responsible for domain names is publicly available to allow
rapid resolution of technical problems and to permit enforcement of
consumer protection, trademark, and other laws. The registrar will
make this information available to the public on a "Whois" site.
4.6. How long does a domain name
registration last? Can it be renewed? H-Sphere provides
you with the ability to register and renew the domain registrations
in one-year increments, with a total registration period limit of
ten years.
4.7. How much does a domain name
registration name cost? The prices vary depending on
the plan you select.
4.8. How long does it take to
register or transfer a domain name? It will take you
just a few minutes to register a domain, but it might not be available
on the Internet for up to 48 hours. This is due to the fact that Internet
DNS databases are updated only once a day, causing the delay.
4.9. Someone else has registered
by company's name as a .com domain name. What is the process for resolving
my complaint? All ICANN-accredited registrars follow
a uniform dispute resolution policy. Under that policy, disputes over
entitlement to a domain-name registration are ordinarily resolved
by court litigation between the parties claiming rights to the registration.
Once the court rules who is entitled to the registration, the registrar
will implement that ruling. In disputes arising from registrations
allegedly made abusively (such as "cybersquatting" and cyberpiracy"),
the uniform policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost and delays often
encountered in court litigation. In these cases, you can invoke the
administrative procedure by filing a complaint with one of the dispute-resolution
service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
4.10. What are the rules for registration
of .net and .org names? They are the same as for .com.
Traditionally, however, names in .net have been used by organizations
involved in Internet infrastructure activities and .org is frequently
used by not-for-profit organizations.
4.11. Are .com, .net, and .org
domain names available for registration on a global basis? Yes.
The .com, .net, and .org domains are available for registration by
Internet users across the globe. ICANN-accredited domain name registrars
are also located in various countries around the world. To view the
InterNIC list of domain name registrars by country, click here.
4.12. I've seen domain names
ending with two-letter combinations, like .uk. What are the rules
for registering in these domains? Two letter domains,
such as .uk, .de and .jp (for example), are called country code top
level domains (ccTLDs) and correspond to a country, territory, or
other geographic location. The rules and policies for registering
domain names in the ccTLDs vary significantly and some are reserved
for use by citizens of the corresponding country. You should check
with the registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. H-Sphere supports
hosting of such domains.
4.13. What is a stopgap domain?
A stopgap domain allows to create hosting if you don`t
have any domain name. If you register with a stopgap domain, you will
get a domain name like "loginname.u1.your-base-domain". You can create
your own web-site and access it with either the IP (if the IP is dedicated)
or the above domain name. This kind of domain doesn`t have any registration
records in the DNS.
5. FTP
5.1. Anonymous FTP users don't see the content
of my directory. Anonymous FTP users can't enter your
root directory. They can enter only the directory you dedicated for
anonymous ftp users.
5.2. How come my virtual FTP users can
browse my root directory? Your virtual FTP users can
have access to more than one virtual FTP directory, so you need to
allow them to enter the root dir. You can use FTP subaccounts to restrict
their access to only one directory.
6. Troubleshooting
6.1. When I'm trying to connect
to my account using FTP, the system doesn't respond for some time
and then logs out with an error. Use FTP active mode
(disable passive). It is in your computer's FTP configuration.
6.2. I am getting errors with
FrontPage. Try switching it off and back on.
6.3. My webalizer doesn't
work. What's the problem? One possible reason can be
that you are approaching your disk quota. Webalizer needs at least
2 MB unused disk space to function properly.
6.4. The online file browser
shows the zips as compressed files and offers to decompress them,
but fails to do it. WebShell can decompress only those
files that are located inside the /usr/local/bin directory. If it's
not there, just create a link.
6.5. I get "Failed to add
new resource over the hard credit" message when I'm trying to create
a new resource. This means you have reached your Credit
Limit. For example, you've used all your money on your balance if
you pay by check, or your credit card expired/was broken and failed
to be charged. In this case you'll still be able to run your hosting
account (with recurrent and extra usage payment accrued), but you
won't be able to create any new resource (neither paid nor free).
6.6. ASP is not working, however
the button next to this resource on the Domain Web Service page is
set to ON. Check if the *.asp files are not included
into SSI section. It's a common mistake. If you set the *.asp files
to be lauched via SSI library, set ASP to OFF, delete the *.asp extension
from SSI list and then set ASP to ON again.
6.7. My SiteStudio doesn't
work correctly. Check with SiteStudio
FAQ .
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