Hosting365.ie has assembled an experienced team to serve your technical, billing and customer service needs. Our support team works to ensure that our partners and their customers receive fast, effective solutions to their inquiries.

Our Reseller Partners provide support to their end-user customers with our help behind the scenes.

Highlights of our customer care include:

• Tiers of Support: We strive to resolve all support issues during the first contact. Issues that are not resolved at this stage are escalated to the next tier of support.
  
• Trouble Ticketing System: We assign a tracking number to all phone and email support requests so that we can accurately route, monitor and review customer contact. This data also allows us to track critical performance metrics that determine our service levels and future hiring and training requirements. It also allows you to track your issues progress through your control panel. In turn, you also have a trouble ticket system for you to support your customers issues. This is a component of your reseller control panel.
  
• Knowledge Database: To ensure that our support team can quickly and consistently respond to common questions and problems, we rigorously maintain a database of the most effective solutions. This knowledge base is available to you through your control panels also.
  
• Billing: Hosting365.ie partners receive monthly invoices detailing their customers' billing activity. Billing information can also be accessed through our online Control Center, allowing you to answer many of your customers' questions without additional support.
  
• Online Resources: Partners have access to an extensive collection of FAQs, tutorials and resources for quick access to commonly asked questions.