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Sending
Trouble Tickets
To
report a problem, do the following:
-
Select Make a Ticket link in the Support Center
menu.
- On
the page that appears, compose the problem report:
- Title:
the subject of your trouble ticket message.
- E-mail:
your e-mail address. It is required if you want to receive
an e-mail confirmation that your trouble ticket was received
by the technical support.
- Web
Only: check this box if you do not want to receive the e-mail
confirmation.
- Priority:
state how important or urgent it is for you to have this problem
taken care of.
- Click
Submit. Your ticket will be sent to the technical support.
Alternatively,
you can launch the trouble ticket composer from virtually any place
in your control panel:
Following
Up Trouble Tickets
To
see your trouble tickets and answers to them, do the following:
1.
Select Trouble Tickets link in the Support Center
menu.
2. On
the Trouble Tickets page that appears, click column headers to
sort your trouble tickets:
3. Click
the corresponding trouble ticket title.
4. Enter
a follow-up trouble ticket in the box that appears:
Closing
Trouble Tickets
You
can close a trouble ticket by clicking the Close link on
its right. Closed trouble tickets are unavailable for your viewing.
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