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Welcome to
Hosting365's Support Centre.
Our
Control Panel has a fully automated billing system. Every time you
add a new resource (domain, mailbox, account, etc.), it includes
its price into your bill. When your credit becomes bigger than a
certain amount, the system charges it from your credit card.
Control Panel
billing system supports several payment types:
- Credit
card
- this type of payment allows you to pay for resources online.
Our Control Panel supports several type of credit cards (Visa,
Master Card) and Debit Cards (LASER).
- Cheque
- you must send a Cheque to us by post. After the cheque is received,
the account will become available for use. Remember to clearly
print the domain name/order number on the reverse.
- Trial
- in some plans you can sign up as a trial user, which will allow
you to become familiar with the system. If you don't like it,
you don't have to pay anything. If you like the system and decide
to become a pay user, you will be charged for the services you
used during the trial period.
To work with
the billing system, select Billing in the user menu:
This will open
several sub-items. Here is what they are for:
- Online
Price:
lists prices for the resources (services) you can buy.
- Online
Invoice: shows your balance and charges for this specific
billing profile.
- Online
Sum Invoice: shows
charges for any of your billing profiles broken down by payment
intervals.
- Billing
Profile Info: here you can view or modify your billing and
contact info.
- Money
Back: here you can remove your account and claim your money
back.
Let us now look
at each of them in detail.
Billing
Profiles
A
billing profile is a collection of your billing details, such as
billing info (essential for checks) and
credit
card info. The latter is valid only for credit card payment.
Control Panel supports multiple billing profiles (see
below). You can modify neither billing info nor credit card
info in the billing profile, you can only create a new profile.
You cannot delete a billing profile either. When you sign up as
a pay user, a new billing profile is created. A new billing profile
can be created under an existing billing profile as well. For trial
users, no billing profile is created. The system, however, keeps
track of all trial user's purchases and includes them into his bills
available in Online Invoice.
Multiple
Billing Profiles
Control
Panel supports multiple billing profiles. This feature gives you
an opportunity to use several billing info or credit cards in turn,
activating the address you would like to get bills at or the credit
card to be charged. Also, you can share Billing information between
your accounts. This means you can pay with one card / receive bills
at one address for all your accounts. Settings are configured individually
for each billing profile. To create a new billing profile or view
the settings of the existing profiles select Billing Profile Info
in the Billing menu. You would be taken to the page simiilar to
this:
- New Billing
Profile: Here you can create a new billing profile. After
you create it, it will be the active profile.
- Receive
the invoice by e-mail?:Toggle the ON/OFF button to
receive/unsubscribe invoice e-mails that inform you of:
- how much
was accrued/charged for a) each paid operation, b) as recurrent
and usage fee when passing to a new payment interval;
- your
current balance status.
- Change
Billing Profile:
Here you can activate any of you billing profiles. Select the
profile you want and press Activate.
- Billing
period: Here you can change the payment interval for your
account. Payment interval can be different for various accounts
within one billing profile.
You cannot modify
billing information in any billing profile, you can only create
a new profile. You cannot delete your billing profiles.
When you sign
up as a pay user, a new billing profile is created. To create a
new account under an existing billing profile, select Account Info
-> Add Account.
If you sign
up as a trial user, no billing profile is created. Still, the system
keeps track of all your purchases and includes them into your bills.
You can see these bills on the Online Invoice page (see below).
Online
Price
This page lists prices for the resources (services) that are or
can be included into your account:
- Free Units:
the minimum number of units of the resource you will initially
get for free.
- Setup
Fee:
single-time amount payable at the moment when a unit of this specific
resource is purchased.
- Usage
Fee: the amount payable at the end of each payment interval
for the resource you have used. It is also charged when you change
to a different plan or delete this resource; in such case it is
calculated for the period from the beginning of the payment interval
to the moment of resource deletion or plan change. Usage fee is
nonrefundable.
- Recurrent
Fee:
the amount payable at the beginning of each payment interval for
the resource you have purchased. If a resource is purchased in
the middle of the payment interval, the recurrent fee is calculated
for the period from this moment to the end of the payment interval
Recurrent fee is refundable adjusted for refund percentage.
- Refund
Percentage:
the part of the recurrent fee that will be returned to you if
you cancel the resource.
Empty fields
mean that the nothing is charged for this resource. If all fields
for a specific resource are empty, this resource is free.
Online
Invoice
This page displays your invoice for this billing profile and only
for one account on the contrary to the Online Suminvoice page which
lists bills for all of your accounts. An invoice consists of consequent
bills:
Balance shows
how much money you have on your balance. A negative balance shows
how much you owe for the services used. This is usually appropriate
for users who pay by check and for credit card users whose credit
cards failed to be charged.
Credit restricts your ability to buy new resources in case
your credit card fails to be charged or you have run out of your
'check' money.
- Description:
the name of your current account.
- Amount:
the amount accrued for the billing period. This amount consists
of accruals for all resources, including the setup, recurrent
and usage fee. However, it does not include or depend on factual
charges, nor is it related to debits and credits to the account.
For example, if you were accrued $10 setup fee, the Amount will
show $10.00, even if your credit card has been immediately credited
by this amount.
- From:
the beginning of the payment period.
- To:
the end of the payment period. In the example illustrated above,
Opened means that the billing period has not finished.
A new bill is
created for every new payment interval The initial setup fee is
put in a separate bill.
To view details
of any bill in the invoice, click its Description in the first column.
The picture below illustrates details of the initial setup bill:
Online
Summary Invoice
Here you can select of which billing profiles you would like to
get bills. If you are just starting with your account, it will look
similar to the following:
The Online Summary
Invoice page displays all the bills of the selected billing profile
regardless of the account.
Select the profile
from the box and press the Get Invoice button.
If you signed
up as a trial user, no billing profile was created for your account.
However, Control Panel keeps track of all your purchases, which
you can see on the Online Invoice page.
When you sign
up as a new pay user, a new billing profile is created. To create
a new account under an existing billing profile, select Account
Info -> Add Account.
For details
on this page see the Online Invoice section above.
Billing
and Credit Card Info
Billing Info comprises the details such as first and second
names, company name, phone, e-mail and address you provided at the
sign up aside from your contact info. This is where the admin mails
bills if you has chosen to pay by check. This info is also used
to contact the person responsible for the financial aspects of your
account.
Credit Card Info comprises the number, name and expiry date
of user's credit card.
Both Billing
and Credit Card Info can be different for the each billing profile.
If you are a trial user, the Billing Profile Info page is your gateway
to sign up to a pay plan:
If you have
already signed up for a pay plan, your Billing Profile Info page
will show all details of your billing profile.
Money
Back
This
feature allows you to claim all your recurrent and usage payments
back if you decide to quit hosting during the Money Back period.
Mind that the setup fees for any resources will not be returned.
Not all plans
allow to claim money back. To find out whether this feature is available
under a plan, go to the signup/login page and click the link that
says: To compare available hosting plans and price schemes, please
click here. In the form that appears, check the boxes to the
plans you want to compare or click the Plan group link to compare
grouped plans and their price schemes. In the first section of the
chart that appears find Money Back Guarantee.
To claim the
money back, select Money Back in the Billing menu. The following
page will appear:
After you click
the first link, your account will be suspended:
The amount due
will be sent by check to the address you specified in the Billing
Info.
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